Shipping & Returns
Shipping and Processing Time
All orders are processed & dispatched within 2 business days. Delays can be expected during busy periods.
ALL ORDERS ARE SENT FIRST CLASS VIA ROYAL MAIL delivery times are as follows:
UK: 2-3 working days
Ireland: 3-7 working days
Europe: 5-10 working days
USA and Canada: 14 working days
Australia: 14 working days
Rest of the world: 14 working days
Orders over £30 within the UK will have free P&P, for orders under £30 P&P is £2.50
Orders over £60 outside the UK will have free P&P, for orders under £60 P&P is £4.99
All orders will be sent to the address provided at checkout. Arttitude studios are not liable for addresses provided incorrectly. If purchasing with paypal please check your address is updated.
Arttitude Studios apologise on behalf of Royal Mail for any lost or missing parcels. Royal Mail states that items will not be declared lost until 28 working days have passed, please contact us after 28 days, so we can issue a refund or replacement.
Returns & Refunds
Due to the nature of our product and for hygiene reasons we DO NOT offer refunds or exchanges.
Please note all lashes are handmade with love & care, no two lashes are the exact same. Each pair may appear slightly different to the other. Please note that this is not a fault with the lash.
All items are individually hand checked before being sent to ensure that they are not faulty upon receipt. However, in the rare instance that you have received a damaged item please contact us via the contact page stating you order reference number. If you receive a faulty/damaged item you must notify us within 7 days. This does not include damaged packaging, only items.
Once we have received the items back & are satisfied that the items have not been used or taken out of their packaging a full refund will be given and can take up to 10 working days to appear into your account.
Arttitude studios are not responsible for the return postage costs.
If you have any questions about our returns policy contact us at email@example.com